Chris Mouncey

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Customer Service

Shipping & Delivery

Giclees will be despatched within 21 days of the date of your order by Royal Mail Special Delivery.

All mounted giclees will be wrapped in acid free tissue paper then flat-packed, other than the large Venice giclees which can only be supplied unmounted so will be rolled in acid free tissue paper and packed in a cardboard tube.

All unmounted giclees will be rolled in acid free tissue paper and packed in a cardboard tube.

The prices quoted for unmounted and mounted giclees include postage to destinations in the UK. Please contact us at info@chrismouncey.co.uk for postage costs abroad.

For queries please e-mail info@chrismouncey.co.uk

Or write to Chris Mouncey

Mouncey Fine Art

31b Horsemarket

Barnard Castle

Co. Durham

DL12 8LX

Or telephone +44(0)1833 695073

Privacy & Security

Your details as given by you at the point of query or order or at any other point will not be passed on by www.chrismouncey.co.uk to any other body except those involved in processing any payment you make.

Your details will not be retained by www.chrismouncey.co.uk any longer than a reasonable period after the anticipated arrival of your order unless you register an account with this web site. If you decide to register an account you can unsubscribe at any time.

For any period we do need to store your personal information we will abide by Trustwave`s rules of compliance.

Returns & Replacements

If you are unhappy with your giclee(s) or choice of giclee(s) and decide to cancel your order please contact me in writing at the latest within 7 days after the day of receipt of your giclee(s) by e-mail to info@chrismouncey.co.uk

Or by letter to Chris Mouncey

Mouncey Fine Art

31b Horsemarket

Barnard Castle

Co.Duham

DL12 8LX

You should return any unwanted giclee(s) you have received to me at the above address within 14 days of having received it/them. They must be packed safely by the same method as despatched and returned in the condition they arrived, using the Royal Mail`s Special Delivery service if returned within the UK or an equivalent service if sent from outside the UK. The customer must bear the cost of postal return to me.

If you wish to order a replacement giclee(s) please follow the order procedure on the site.

I will not send a substitute for the goods you have ordered.

Ordering

Welcome to www.chrismouncey.co.uk displaying and selling limited-edition giclee prints taken from original watercolours painted by Chris Mouncey. Each giclee is individually numbered and signed by him.

You are dealing directly with Chris as artist and supplier. You can contact him at

Mouncey Fine Art, Barnard Castle, Co.Durham, DL12 8LX

Telephone +44(0)1833 695073 e-mail info@chrismouncey.co.uk

Orders are to be completed in English, following the procedure of the website www.chrismouncey .co.uk/shop/ If you have any difficulties please e-mail or telephone on the numbers above. Once you have placed your order I will confirm it by e-mail as soon as possible, giving you an opportunity to check that all details are correct and a chance to read the terms and conditions of the website. If you find any errors in my confirmation please e-mail me as soon as you can.

Your completed order will only be seen by Chris Mouncey or his wife, Val Mouncey, who will be helping to run the site.

Your giclee(s) will be sent to you within 21 days of the placement of your order.

You can cancel this order at any time from placing the order with us up to seven days after receiving the goods. If you wish to cancel please tell me in writing as soon as possible by e-mail or letter. I will refund all monies you have paid me regarding the cancelled order.

Payment and Pricing

Payment is made by Pay-Pal, following the instructions on the site, using major credit or debit cards.

Prices of giclees including P&P will remain as stated on this website for each purchase on the date your order is placed.

Viewing Orders

You can check your order before checking out by clicking on “My Cart” and “Check Out” at the top left hand corner of the Home Page. You will also receive an e-mail confirmation of your order.

If you choose to create an account then you will be able to login with the “My Account” link and check your order once you have checked out.

Updating Account Information

If you opt to register an account with this website you will be able to log in with the “My Account” feature and View/Edit your details.

 

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